Safety, trust, enjoyment and fun are at the heart of TXSNOW’s teaching. Put students first and bring people skills, teaching skills and technical skills together. Help students learn with physical and emotional safety, trust and respect, enjoy the experience, and want to return.

People skills open the door to learning. Use the following guide to practise listening, building connections, two-way communication, and supporting students’ emotions and behaviour.

Confirm the student’s age, skiing or snowboarding discipline, current ability and goals, then match the session and the instructor’s authorization. See each guide for products, modules and group sizes.

For corporate team building and other group activities, contact TXSNOW to discuss needs and arrangements.

KM serves children aged 1–11 with one-to-one instruction throughout. Instructor qualifications are reviewed separately for each age group. Use the program guide to select modules and combine sessions, adapting teaching to the child’s development and condition that day.

For the experience requirements for each KM instructor age group and the available KM sessions, see the TXSNOW Kids Master Program Guide.

Follow the Instructor Statement of Work (SOW) for preparation, teaching, photos and videos, post-session feedback and delivery acceptance. Confirm the applicable requirements and pay before accepting a session. For delivery or payment questions, contact TXSNOW with the order details.

Keep your instructor uniform clean, tidy and free of odour. Do not reshape, stretch or cut it without permission. Wear your helmet correctly and choose equipment and clothing suitable for the weather.

Do not handle personal calls, social media or private chats during sessions. Stop in a safe place for session-related communication. Do not wear headphones or play music through speakers without written permission.

Do not smoke, drink alcohol, use illegal drugs, or teach while affected by alcohol or drugs. Do not bring pets, weapons or other dangerous items to sessions. Use necessary rescue equipment in accordance with resort rules.

Respect students, parents and resort staff. Do not humiliate, intimidate, discriminate or harass. If a dispute arises, protect people first, record the facts and contact TXSNOW.

Before the session, check everyone’s condition, equipment, weather and open terrain, and save the ski patrol emergency number for that day. Observe speed control and stopping on easy terrain before choosing a route. Adjust, pause or seek help immediately if fatigue, fear, loss of control or danger arises.

Using lifts

Before loading: practise loading, riding, unloading and the meeting point beyond the exit. Confirm that the student can follow the steps. Ask the operator to slow or stop the lift when needed. KM instructors sit beside the child on the same chair and do not hand supervision to unfamiliar passengers.

While riding: remove backpacks and secure loose straps as directed at the resort. Sit well back and securely, and use the safety bar as required. After unloading, clear the exit before adjusting equipment and counting the group.

If something goes wrong: immediately shout ‘Stop the lift!’ if someone is not seated safely, slips or becomes caught. If still on the loading platform and able to remain safely on the ground, abort loading as directed by the operator. Once airborne, do not push a child off or deliberately let go of them, jump off, or climb to attempt a rescue. If equipment slides away, secure the student first and ask staff for help.

Handing over responsibility in dynamic group sessions

For each segment, confirm the lead instructor, the sweep, each student’s assigned instructor and the next meeting point. When regrouping or when anyone leaves, both instructors must explicitly confirm the handover. Sending a message does not mean the other person has taken over.

If either group cannot continue safely, pause, seek help or end safely. See the safety SOP in Section 08 for lift procedures and the dynamic group session guide in Section 03 for group coordination.

Before the session, confirm the authorized pickup person and make sure the session group chat contains the pickup-code verification link for that session. Remind the pickup person to arrive 15 minutes before the session ends. Children’s Snow Buddy Time also requires one-to-one supervision and a safe handover.

1. Open the verification page: the instructor opens the page assigned to this session. If your phone battery is flat, you may use the parent’s phone, but you must personally confirm the live verification and submission result.
2. Verify in person: the parent or authorized pickup person enters the code on site. Check their authorization and confirm the code is correct.
3. Submit: seeing a ‘Submit’ button is not enough. Submit the form and confirm success.
4. Hand over personally: confirm that the child has been received by the authorized person. Record who received the child and the actual handover time.

The time a class photo was taken cannot replace the actual handover time. If the code is wrong, the page fails or authorization is uncertain, stay with the child and verify with the guardian and TXSNOW.

Late collection: immediately contact the parent, emergency contact and customer service. Continue supervising in a safe place where the child can stay warm. The platform coordinates any impact on your next session. Do not leave before a formal handover. If contact remains unsuccessful, ask customer service and the resort for assistance, and record who takes over and when. Do not delay an emergency medical handover while waiting for a pickup code.

The pickup code can also be set in the pre-session intake form. The setup page does not replace the verification page used at pickup.

Stop the relevant activity, secure the scene and arrange supervision of other students. Contact ski patrol; call 911 for a life-threatening emergency. Stay with the injured person and continue cooperating after patrol arrives. Do not leave to chase another party involved. Notify TXSNOW and ensure the guardian is contacted. Leave only after care has been handed over.

Reporting: submit an initial report within 2 hours of the incident and complete it within 24 hours. Rescue takes priority; explain any delay. Record facts, actions, notifications and handovers using the platform’s designated reporting channel. Report missing students and serious near misses even if nobody is injured.

You may share the client policy at any time to explain lateness, make-up time and pickup arrangements. Follow the instructor SOP for notifications, waiting, make-up time and records.

The client’s 24-hour rule and the instructor’s 48-hour principle apply separately. You may share the client policy at any time. Follow the SOP to process requests, confirm arrangements and tag customer service to update the record. Cancelling a booking does not itself mean a refund. Refer fee calculations to customer service.

For scoring, calculation and claim requirements, open the points rules below. Instructors must proactively submit promotional-content and new-instructor referral claims for verification.